With benefits for being on both Virgin Media and O2. Founded in 2011, Aklamio has become the market leader in the incentive marketing space and has worked with more than 300 international brands. The UK’s most popular channels, Catch Up services and built-in apps, in one. Finally received this on March 13th. I have never received anything from either Virginmedia or. Many thanks, Kath_F . Please enter your email. 99* a month. You can do it online, or if you prefer you can do it over the telephone with Virgin Media (you need to quote the reward code: ‘ HZSIDUMAWe would like to show you a description here but the site won’t allow us. Refer a friend - Aklamio. Founded in 2011, Aklamio has become the market leader in the incentive marketing space and has worked with more than 300 international brands. If you referred a friend before that date, please get in touch with one of our Virgin Media team. It is a customer-first organisation that brings a range of connectivity services together in one place with a clear mission: to upgrade the nation. Once the 30-day cancellation period has expired, we’ll send your rewards to Virgin Media’s referral partner, Aklamio. ||MT”Signal can also be affected by buildings, trees and even weather conditions. I have never received anything from either Virginmedia or Aklamio. I have been checking my Aklamio and it shows as pending as of 28th October 2020. Check back in 2022 to find the latest Black Friday offers on iPhones, Samsung phones and SIM only deals. George Aitken. com Like Comment Share Copy; LinkedIn; Facebook; Twitter; To view or add a comment, sign in. Founded in 2011, Aklamio has become Europe’s most successful customer incentives platform, trusted by companies such as Virgin Media, Vodafone, PayPal, Endesa, o2, and over 300 international brands. If you registered as per the above process, and you haven't received the money, you will need to contact them directly please. Aklamio was ranked 2nd fastest growing technology in Germany (Financial Times, Europe’s 1000 Fastest Growing Companies) and continues. It includes an index page, a share page, a widget, and also the "internal" pages accessible from a menu after login, that included a dashboard, a balance page, a settings page. Email address. You mention they advised it was 'too late' to apply the reward, did they explain why? RobThis is the reply I have received. virgin media will refer you to these referral partner Aklamio by calling them on 01576 820030 or sending an email to virgin-media@aklamio. <link rel="stylesheet" href="styles. As the reward is handled by Aklamio directly and not managed by us, if you need further help on this, Aklamio can be contacted via - 01576 820030 or email them at [email protected]. Find N2 Flip is OPPO’s first foldable product globally. Registered for Virgin TV and WiFi on February 2023, choosing an LG Smart TV as my. From £ 38 a month. If you can’t find what you’re looking for here, you can learn more about refer a friend on our help page. virginmedia. Date of experience: 09 November 2022 <link rel="stylesheet" href="styles. Aklamio Ignoring me. Virgin MediaVirgin Media aklamio. Managing Your Account - Cable Please remember to keep your personal information private. Virgin Media Set-up Fee: There’s an activation fee of £35. Stream box and remote remain property of Virgin Media. This offer cannot be combined with the Refer a Neighbour scheme. Am happy for Aklamio excellent service delivery. Verified account Protected Tweets @; Suggested usersCEO at Education Consulting and Services [EC&S] 8mo Report this post Report ReportHi, I’d like you to join Virgin Media so you can enjoy all the good stuff they have to offer, like fibre broadband, TV, home phone or…“@allanbrig I'm sorry to hear that. Aklamio has become Europe’s most successful customer incentives platform, trusted by companies such as Virgin Media, Vodafone, PayPal, Endesa, o2, and over 300 international brands. I have contacted Aklamio who say it's too late to claim. Get Broadband and TV from Virgin Media for just €50 with no activation fee. Date of experience: 14 November 2023. 6. published. Speed“@ChrisW1991_ So looks like they are advising you that this has not been confirmed which is why they cannot update you. We use Ookla SpeedTest. com. com Like Comment Share Copy; LinkedIn; Facebook; Twitter; To view or add a comment, sign in. Roomy 6. Subscribe for everything Virgin Media, so we can keep you up to date and connected to the people and things you love #SeeWhatYouCanDoVisit us in store. with and you would need to make contact with Aklamio directly by either calling 01576 820 030 or sending an email to virgin-media@aklamio. We can only apologise this is ongoing for you. We've been on Virgin Media for. Further exclusions & legal stuff apply. Easy set up, flexible and customisable, Aklamio offers brands a new growth channel they can add to their marketing mix without the hassle. For help with your referral account, and if you referred a friend after 12th March 2020, get in touch with Virgin Media’s referral partner Aklamio by calling them on 01576 820030 or sending an email to [email protected] understand your frustration Pamlova, the refer a friend process is managed and fulfilled by Aklaimo and you would need to raise this with them to be investigated further. Both parties can then withdraw the money from the Aklamio account and into your bank account. The box was damaged and the TV screen smashed. com Analytics and market share drilldown hereRegistered for Virgin TV and WiFi on February 2023, choosing an LG Smart TV as my reward gift. I have never received anything from either Virginmedia or. A lot faster than are current provider. Trinde13. For help with your referral account, and if you referred a friend after 12th March 2020, get in touch with Virgin Media’s referral partner Aklamio by sending an email to virgin-media@aklamio. Aklamio was ranked 2nd fastest growing technology in Germany (Financial Times, Europe’s 1000 Fastest Growing Companies) and continues. Love your Virgin Media Broadband or TV?Virgin Media O2 launched on 1 June 2021, combining the UK’s largest and most reliable mobile network with a broadband network offering the fastest widely-available broadband speeds. Aklamio was ranked 2nd fastest growing technology in Germany (Financial Times, Europe’s 1000 Fastest Growing Companies) and continues. Find your nearest Virgin Media Store. Refer a friend! £50 for the both of you each!! Sounds too good to be true? Maybe you're right. Updated Nov 15, 2021. Get broadband with easy setup and flexible contracts. Fri 1st Sep 2023. Finally received this on March 13th. I referred someone back in June and was eligible for a £60 cash reward. Now it filled with Facebook-esk posts and losing its professionalism. For help with your referral account, and if you referred a friend after 12th March 2020, get in touch with Virgin Media’s referral partner Aklamio by sending an email to virgin-media@aklamio. It's easy to find the help you need for your broadband, home phone and mobile account on the go. I was told that it would be up to 60 days from setting up my account but then my referral bonus would be paid. To set up this cash back to share with your friends visit. ThanksMany thanks to Aklamio. The box was damaged and the TV screen smashed. com . However, if you’re on one of our 30-day rolling contracts you’ll need to pay an additional one-off flexi fee of £45. | At Aklamio, we believe that a company’s best assets are its customers, their networks, and the power of incentive marketing. After 45 minutes on phone to virgin, trying to talk to an actual person, I'm then just given an email address to contact Aklamio who would respond in 24 hours. We've been on Virgin Media for years and recently a family member of mine referred her partner who just moved into a new place so after the 60 days wait that's stated, they'll both have £50. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. css"> <iframe aria-hidden="true" title="GTM" src="height. YOUPHONE. My Virgin Media App. The person I referred got the same cash reward and a. M125 £30/mo. Aklamio GmbH. Sebastian Brzegowy Technical Account Services Manager at Aruba, a Hewlett Packard. We followed all the directions expected. Read our cookies policy for more information. com. Tayto123. Reply from Aklamio. Check virginmedia. Aklamio: On behalf of Virgin Media. com. My refferrer and I both received £50 each for using Virgin Media services. com. 4-inch display. Whether you are an existing Virgin Media customer or not you are eligible to earn rewards by referring your friends to a Virgin Media service as a new customer. The 6-month offer is valid between 01/02/2023 and 31/01/2024 (23:59 GMT). ^PZ" / Twitter. fc8b82f3ccff9e0c. In September I referred my son to Virgin media to 'bag a reward'. Aklamio. 'My refferrer and I both received £50 each for using Virgin Media services. It was an exceptional learning opportunity! Thank you, Beverly Barker. We have Storage space available in Doncaster (Easy access to the A1) Single car…Virgin Fibre Areas only. Surround sound stereo speakers. £14. Many thanks, Kath_F . <link rel="stylesheet" href="styles. Further exclusions & legal stuff apply. Aklamio. com is ranked #0 in the Food and Drink > Groceries category and #0 globally in April 2023. I’ve…Robert Ulph’s Post Robert Ulph Connecting people with property 1moVirgin Media aklamio. would it not be easier. SHARE. We followed all the directions expected. We use cookies to improve your online experience and the service we offer. I used the given link and called to set up my account. My Virgin Media . read time. Founded in 2011, Aklamio has become Europe’s most successful customer incentives platform, trusted by companies such as Virgin Media, Vodafone, PayPal, Endesa, o2, and over 300 international brands. Check back in 2022 to find the latest Black Friday offers on iPhones, Samsung phones and SIM only deals. Aklamio - The Growth Engine you need to succeed Your Growth Engine We’ve built a Customer Incentives Platform that enables you to incentivize new and existing customers by enriching their customer journey. To accept cookies continue browsing as normal. Referral not paying. In September I referred my son to Virgin media to 'bag a reward'. com. If you send a message to our partners who look after this by calling on on 020 4586 6000 or email them at virgin-media@aklamio. Thanks Many thanks to Aklamio. Account - Cable. £8p/m extra or included with Gig1 or Volt. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. If your fibre cable is damaged then I believe the contractor will blow through a new fibre. We would like to show you a description here but the site won’t allow us. css"> <iframe aria-hidden="true" title="GTM" src="height. fc8b82f3ccff9e0c. We would like to show you a description here but the site won’t allow us. Finally received this on March 13th. The company operates offices in Berlin, London and. 5 out of 5. SpeedDo you agree with Aklamio's 4-star rating? Check out what 11,005 people have written so far, and share your own experience. Cookies: zarget_user_id (1 Year expiry / 1st Party. Account - Cable. We followed all the directions expected. If you don’t think your reward should have been rejected, get in touch with Virgin Media’s referral partner Aklamio by calling them on 020 4586 6000 or sending an email to virgin-media@aklamio. Go to Account settings, then Account details b. Compare our best and amazing broadband deals in your area with average download speeds of up to 1130Mbps. Switched On Families. Get the full virginmedia. If you don’t think your reward should have been rejected, get in touch with Virgin Media’s referral partner Aklamio by calling them on 01576 820030 or sending an email to virgin-media@aklamio. QuickStart, set up and connections. Aklamio was ranked 2nd fastest growing technology in Germany (Financial Times, Europe’s 1000 Fastest Growing Companies) and continues. For help with your referral account, and if you referred a friend after 12th March 2020, get in touch with Virgin Media’s referral partner Aklamio by sending an email to [email protected]. on 27-11-2022 17:16. Customers can get in touch with YouFibre via Live Chat on the website, by sending a message using the online contact form, or by calling 0800 270 0000. If you referred a friend before that date, please get in touch with one of our Virgin Media team. If you don’t think your reward should have been rejected, get in touch with Virgin Media’s referral partner Aklamio by calling them on 020 4586 6000 or sending an email to virgin. Easy and honest dealing. I received emails from Aklamio at each step of the process giving me updates, which was good. Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. Virgin Media states they don’t offer a student discount. For help with your referral account, and if you referred a friend after 12th March 2020, get in touch with Virgin Media’s referral partner Aklamio by sending an email to virgin-media@aklamio. Aklamio will contact you when the rewards have been. Once the 30-day cancellation period has expired, we’ll send your rewards to Virgin Media’s referral partner, Aklamio. Screen size. Data Connectivity. We can only apologise this is ongoing for you. Discover our best Black Friday phone deals. Anita Customer Support. In September I referred my son to Virgin media to 'bag a reward'. Networking and WiFi. Networking and WiFi. Straightforward payment. Online Contact Sheets from Bayeux. Neither of us have received our rewards. All went very smoothly with receiving the £50 from Virgin Media under their 'Refer a friend' scheme. css"> <iframe aria-hidden="true" title="GTM" src="height. £10* a month for 6 months. Share. ' <link rel="stylesheet" href="styles. We'd like to help you more, but the terms and conditions don't allow Virgin Media or Aklamio to add any rewards to the user accounts afterward. Stay safe online. Highly recommended. Reply from Aklamio. Introducing the My Virgin Media app . In September I referred my son to Virgin media to 'bag a reward'. An email to the Aklamio support team returned an automated response after 3 days stating they are still very busy but will get back to me. Cheap Apple iPhone 12 and AirPods Deals & Contracts | Virgin Mobile | Virgin Media aklamio. Refer a friend - Aklamio. Please keep us updated on how you get on and we'll see what else we can do moving forward. Both parties can then withdraw the money from the Aklamio account and into your bank account. By Virgin TV Edit. Aklamio | 3. Hi , Thank you for reaching back out to us via private message. Compare our best and amazing broadband deals in your area with average download speeds of up to 1130Mbps. <link rel="stylesheet" href="styles. Virgin Media Installation: Technician installation fees may apply on certain packages or bundles (starting from £30 for standard install). Reply from Aklamio. QuickStart, set up and connections. For help with your referral account, and if you referred a friend after 12th March 2020, get in touch with Virgin Media’s referral partner Aklamio by sending an email to virgin-media@aklamio. They profile the capability on our website to allow us to track and complete any refer a friend orders. Several months ago I was referred to Virgin Media. In this conversation. ConversationWith Aklamio, your new incentives program can go live in 14 days! Extensive customer incentives solutions. com is legit and reliable. Hi @CarlaGafJones, sorry to hear you've not received any reply from Aklamio to date. trusted by companies such as Virgin Media, Vodafone, PayPal, Endesa, o2, and over 300 international brands. read time. com Like Comment Share Copy; LinkedIn; Facebook; Twitter; To view or add a comment, sign in. | Virgin Media A 1000Mbps is equivalent to 1 Gigabit per second (1Gbps). Are they and you having a laugh????? Whats the point of having them??? as we contacted Virgin Media to refer a friend, whos contract is with Virgin Media then the service is installed by Virgin Media, and the bills are paid to Virgin Media, Were does Aklomio come into, except to stop anyone. Reply from Aklamio. css"> <iframe aria-hidden="true" title="GTM" src="height. In this instance, please escalate this further through Aklamio to see if this can push your case to receive the reward. 1 Kudo Reply. Do you agree with Aklamio's 4-star rating? Check out what 10,469 people have written so far, and share your own experience. Useful1. The refer a friend offer is no longer p. I received emails from Aklamio at each step of the process giving me updates, which was good. For help with your referral account, and if you referred a friend after 12th March 2020, get in touch with Virgin Media’s referral partner Aklamio by sending an email to virgin-media@aklamio. QuickStart, set up and connections. Includes call and mobile internet reception – as well as your nearest O2 Wifi hotspots. All went very smoothly with receiving the £50 from Virgin Media under their 'Refer a friend' scheme. Fri 1st Sep 2023. Founded in 2011, Aklamio has become Europe’s most successful customer incentives platform, trusted by companies such as Virgin Media, Vodafone, PayPal, Endesa, o2, and over 300 international. virginmedia. Chatter and natter. Ian Rickard posted a video on LinkedInSee new Tweets. Cookies: _aklamio_v5_session (Session expiry / 3rd Party) _currentHash (Session expiry / 3rd Party) Locale (1 Year expiry / 3rd Party) shop_country (1 Year expiry / 3rd Party) Re: Rewards not received. Had the person who referred you been in touch instead? ^KT”We would like to show you a description here but the site won’t allow us. Refer a friend to and you’ll both pocket up to £50 cashback each. All went very smoothly with receiving the £50 from Virgin Media under their 'Refer a friend' scheme. Available to: Support with Traction or general if needing assistance. Aklamio GmbH. 692 follower su LinkedIn. aklamio. Date of experience: 30 October 2023. Sebastian Brzegowy Technical Account Services Manager at Aruba, a Hewlett Packard. Refer a friend to and you’ll both pocket up to £50 cashback each. Love your Virgin Media Broadband or TV? The refer a friend offer is done through our referral partner Aklamio. Refer a friend - Aklamio. I have approached Aklamio unsuccessfully. These cookies are required to help users run a full internet speed test on our Virgin Media site. Not sure what department they are advising about though as Aklamio deal with all rewards. You will then be taken to the Payout menu where you can have your confirmed rewards paid out via PayPal or bank transfer. Managing Your Account - Cable Please remember to keep your personal information private. In some cases, it can take up to 60 days after your mate’s services have been installed or their phone delivered for Aklamio to pop the reward in your referral accounts. ConversationRenters (Reform) Bill Landlords SurveyWhat’s new at #ArubaAtmosphere? Training and demos and swag – oh my! Check out why you won’t want to miss the only-at-Atmosphere energy and opportunities. Aklamio Ignoring me. If you registered as per the above process, and you haven't received the money, you will need to contact them directly please. Founded in 2011, Aklamio has become Europe’s most successful customer incentives platform, trusted by companies such as Virgin Media, Vodafone, PayPal, Endesa, o2, and over 300 international brands. In some cases, it can take up to 60 days after your mate’s services have been installed or their phone delivered for Aklamio to pop the reward in your referral accounts. <link rel="stylesheet" href="styles. I learned…Virgin Fibre Areas only. 4K compatible TV/device required to watch Ultra HD. My virgin broadband service was installed 3 months ago and Aklamio account set up to receive £50 referral reward. Neither of us have received our rewards. By Virgin TV Edit. Networking and WiFi. com. The refer a friend offer is no longer p. Our solutions are geared towards your needs, from referral marketing to upsell & cross-sell or loyalty & retention. Seriously shambolic. Any new customers who join without using a referral link or code won’t be eligible for a cash reward. We followed all the directions expected. After 45 minutes on phone to virgin, trying to talk to an actual person, I'm then just given an email address to contact Aklamio who would respond in 24 hours. published. Love your Virgin Media Broadband or TV?Options. Sign in to My Virgin Media a. Date of experience: October 30, 2023<link rel="stylesheet" href="styles. UK and ROI residents 18+ only. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Sign in or register . com with our free review tool and find out if virginmedia. Founded in 2011, Aklamio has become Europe’s most successful customer incentives platform, trusted by companies such as Virgin Media, Vodafone, PayPal, Endesa, o2, and over 300 international brands. <link rel="stylesheet" href="styles. £8p/m extra or included with Gig1 or Volt. At present Netomnia, which recently secured. We followed all the directions expected. Mega long-life 5,000mAh battery. Easy set up, flexible and customisable, Aklamio offers brands a new growth channel they can add to their marketing mix without the hassle. Hello Jamie, Thank you for 5-star rating, we truly appreciate your feedback. “@StuartC68685661 There is an FAQ section if you scroll down on the page with the link provided. They can be reached on 01576 820 030 or you can send them an email to virgin-media@aklamio. Fri 1st Sep 2023. com. . This is great for getting money off your bill. 3 min. Tuning in. All of our tariffs are 5G ready 24 months airtime plan. Registered for Virgin TV and WiFi on February 2023, choosing an LG Smart TV as my reward gift. If you don’t think your reward should have been rejected, get in touch with Virgin Media’s referral partner Aklamio by calling them on 01576 820030 or sending an email to [email protected] referred a friend in October through the refer a friend the £70 refer a friend scheme. Available with M50 broadband or faster. I have contacted Aklamio who has reverted back stating they are still awaiting the go-ahead from. Am happy for Aklamio excellent service delivery. Once they have signed up to a Virgin Media contract via your unique refer a friend link , you will both earn a cash reward of up to £50. <link rel="stylesheet" href="styles. Normally the link has to be clicked by you and you have to join Virgin Media O2 through that way and not other way. 3 min. I am so sorry that you have faced confusion regarding your reward. In September I referred my son to Virgin media to 'bag a reward'. Aklamio - The Growth Engine you need to succeed Your Growth Engine We’ve built a Customer Incentives Platform that enables you to incentivize new and existing customers. Date of experience: November 14, 2023. Need advice? Report scams Check Scamadviser!In this conversation. Virgin Media have a great offer where you can get £50 cash for free when you take out a new Virgin Media service (any broadband only or broadband & phone or big bundle deals) via the Get offer button below. com. Fri 1st Sep 2023. I have contacted Aklamio who say it's too late to claim. published. If you referred a friend before that date, please get in touch with one of our Virgin Media team. Aklamio was. Fri 1st Sep 2023. We followed all the directions expected. Many thanks to Aklamio, Virgin's reaction time for the reward was extremely slow & non existent, Aklamio was on the ball straight away and got the reward sorted & paid, so a big well done to them. So, whether you fancy a plan packed with perks or one that’s good for your pocket, we’ve got plenty of sim only options to choose from. 99 a month. The offer was advertised by Virgin Media which is why I'm attempting to get an explanation as to why Aklamio have rescinded on your offer. If you referred a friend before that date, please get in touch with one of our Virgin Media team. aklamio. We don't have any information about an email we can provide for Aklamio's Management Team unfortunately - however, they do have a contact number so it may be worth trying them directly on 01576 820030. If you send a message to our partners who look after this by calling on on 020 4586 6000 or email them at [email protected] thanks to Aklamio. Virgin Media O2 launched on 1 June 2021, combining the UK’s largest and most reliable mobile network with a broadband network offering the fastest widely-available broadband speeds. Access your bills, diagnose faults and manage your package. If you referred a friend before that date, please get in touch with one of our Virgin Media team. Get broadband with easy setup and flexible contracts. Networking and WiFi. We followed all the directions expected. Manage Your Account. 841 followers 1,163 Posts 1 Article View Profile. This is ‘good’ for houses with 5-9 devices. You can also find out more information about how it works here. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. (386) See all aklamio Alternatives. com. Virgin Media and O2. I have never received anything from either Virginmedia or Aklamio. The Disney+ 6-month subscription offer is open to participants who purchase and activate a new eligible Samsung Galaxy S23 family device, Galaxy S22 family device, Tab S8 family device, Z Fold3, Z Flip3, Z Flip4 5G, Z Fold4 5G, S21FE or S20FE. Analyze sites like virginmedia. Purpose: We use Aklamio as our refer a friend partner. 3 min. The next generation of home phone. Choose from our superfast broadband, TV and mobile deals. Date of experience: 09 November 2022. You can also get in touch via social. Virgin MediaSuper fast broadband. Why was my reward rejected? Rewards aren’t paid if: The friend you referred may have cancelled their Virgin Media or Virgin Mobile servicesYou can’t refer an existing customer or anyone who’s had Virgin Media or Virgin Mobile within the last 6 months. I have contacted Aklamio who say it's too late to claim. First Line Manager - DHL - Former Transport planner VCL Auto Logistics Ltd & Vehicle Carriers Ltd. SpeedWe would like to show you a description here but the site won’t allow us. Founded in 2011, Aklamio has become Europe’s most successful customer incentives platform, trusted by companies such as Virgin Media, Vodafone, PayPal, Endesa, o2, and over 300 international brands. Spoke to Aklamio they told me there waiting on yourselves to sort it. Then £19. Neither of us have received our rewards. fc8b82f3ccff9e0c. fc8b82f3ccff9e0c. . He has now had his Broadband for almost 6 months. Founded in 2011, Aklamio has become Europe’s most successful customer incentives platform, trusted by companies such as Virgin Media, Vodafone, PayPal, Endesa, o2, and over 300 international brands. Are they and you having a laugh????? Whats the point of having them??? as we contacted Virgin Media to refer a friend, whos contract is with Virgin Media then the service is installed by Virgin Media, and the bills are paid to Virgin Media, Were does Aklomio come into, except to stop anyone getting paid any refer a friend payment. Cookies: zarget_user_id (1 Year expiry / 1st Party. Community Natter. read time. Camera. on 12-02-2023 18:26. When the 60 days was up I tried chat and got fobbed off to contact Aklamio. Super fast broadband. Founded in 2011, Aklamio has become Europe’s most successful customer incentives platform, trusted by companies such as Virgin Media, Vodafone, PayPal, Endesa, o2, and over 300 international. Forum Team. You cannot refer an existing customer or anyone who’s had Virgin Media within the last 6 months. Available with M50 broadband or faster. He has now had his Broadband for almost 6 months. | Read 2,901-2,920 Reviews out of 3,121“@allanbrig Thanks for confirming. See new Tweets. What is the point in advertising cash to refer then you get nothing!. Thanks,We would like to show you a description here but the site won’t allow us. Verified account Protected Tweets @; Suggested usersWe would like to show you a description here but the site won’t allow us. fc8b82f3ccff9e0c. He has now had his Broadband for almost 6 months. He has now had his Broadband for. Registered for Virgin TV and WiFi on February 2023, choosing an LG Smart TV as my reward gift. Tech Chatter. Refer a friend - Aklamio. Our platform has an extensive set of solutions that are readily available to help your programs run successfully. As the reward is handled by Aklamio directly and not managed by us, if you need further help on this, Aklamio can be contacted via - 01576 820030 or email them at virgin-media@aklamio. A new secure password will be generated for you. 4 inch screen.